Introduction
First method (old)
Second method (new)
Launching the test from the user account
Conclusion
¶ Introduction
I have internet speed of 100/200/500 and so on Mbps, but all your channels are hanging, what to do? How to correctly choose your server?!
Indeed, it's a good speed, but it is the speed within your provider's network, that is, from your computer/smartphone to the nearest server of your provider, which can be located at a distance of several hundred meters to several kilometers from you. Unfortunately, our servers are not inside this network, so you need to measure it differently.
Therefore, for comfortable TV viewing, you need to choose an optimal server. You will do this through speed test of your internet to our servers, launching the test via the link:
http://speed.tv.in/
If this link does not launch, you can try the test mirror:
http://speed.tv.team or http://speed.tvteam.eu or https://speed.hls.ga/
Support advice: Don’t strive for the beauty of connecting your devices to the internet for IPTV viewing, the most reliable connection is a cable connection!!! A WI-FI connection can seriously harm you when watching IPTV, lowering the speed and losing internet connection.
¶ First (old) method for testing your internet speed to our servers
The test must be performed following the recommendations of the instructions, you're doing it for yourself, not for us:
1) The test must be done from the viewing device, whether it's a TV or set-top box, i.e., from the device where your player is installed, by entering the link specified above (and below) in the device browser, otherwise, your test will make sense if it is done on the phone or computer, and your player is installed on the TV;
2) The test should be done when you have problems with viewing, usually this is in the evening, when most of the inhabitants of your community are at home and actively using the internet, approximately from 17-18 hours until 21-22 hours (on weekends this period can start earlier and last longer).
Restart your router by power, wait for its full load, launch the test page via the link http://speed.tv.in/ (mirrors are mentioned above), you will start the following page:
Press the button Old Test(1) and you will start this page with the test:
By default, "All available servers" are selected for the check, but you can change this value to "All servers" or a specific server:
"All available servers" - only servers that are available for selection in your user account are checked;
"All servers" - all the servers of our service will be checked;
"4.team.ga (or any other)" - only the selected server will be checked.
Why conduct a check on "All servers"? For example, the server you have selected is among the closed ones or when conducting a test to all available servers the system indicated to you that there are no suitable servers:
In this case, you conduct the test to all servers and perhaps a suitable server will be found among the closed ones. If you prove the test results to us that the suitable server for you is only among the closed ones, we will help you to switch to it.
So, you conducted the test and it gave you the table of results and pointed the recommended server:
You can accept the test recommendation, go to your user account (UA) in the Settings section and select the recommended server. Then you must update the playlist in the player!
Or you can analyze the table yourself and select another suitable server. What should you pay attention to:
Jitter - the smaller, the better, the main thing is not more than 10, perfection is not required, a stable 9 will work no worse than an unstable 2;
Speed (Download) - the bigger, the better, but it's already good when not less than 55 megabits are stable, then even UHD channels will work (not less than 10 megabits - only SD channels work / not less than 25 megabits - HD channels work as well). Here it's better to have a margin of speed.
In this order, first jitter, then speed.
Tips from support:
if you have several suitable servers, do not rush to immediately select one of them, firstly, make 3-5 single measurements for each of them, if in all 3-5 measurements to a certain server your jitter remains less than 10, then this server will be better for you, even if your speed to it will be less than the other server; the more measurements, the more accurate the choice.
Attention! it is not necessary to conduct all 3-5 tests to the server if in the first or second test the readings of jitter or speed to this server turn out to be unsuitable, immediately switch to the next server.
If after conducting the test to all servers, no suitable server is determined, then remember:
- did you reboot the router by the power supply? if not, reboot it and repeat the test;
- how is your device connected to the internet? if via WI-FI, then find a possibility to connect via cable, at least for testing.
¶ Second (new) method for testing your internet speed to our servers
The second method more accurately determines the best server for your internet, but it takes much longer.
The test must be performed following the recommendations of the instructions, you're doing it for yourself, not for us:
1) The test must be done from the viewing device, whether it's a TV or set-top box, i.e., from the device where your player is installed, by entering the link specified above (and below) in the device browser, otherwise, your test will make sense if it is done on the phone or computer, and your player is installed on the TV;
2) The test should be done when you have problems with viewing, usually this is in the evening, when most of the inhabitants of your community are at home and actively using the internet, approximately from 17-18 hours until 21-22 hours (on weekends this period can start earlier and last longer).
Restart your router by power, wait for its full load, launch the test page via the link http://speed.tv.in/ (mirrors are mentioned above), you will start the following page:
on this page you have a choice:
- only Available, All servers and lists of available and closed servers for selection and checking a certain server (the default is Available)
Available - servers, which you can select in your user account;
Closed - filled and removed by us from the available, to pick new users, (the server's load is not 100%, it just reached a limit set by us). These servers continue to work as well. - Combined, Network Speed Only and HLS QoE Only
Combined - both tests are carried out, both Network Speed and HLS QoE;
Network Speed Only - the speed test is performed (the old test in a new shell);
HLS QoE Only - the HLS test, which more accurately determines whether the server is suitable for viewing streaming video, is performed. The HLS check emulates the real behavior of the player: adaptive bitrate (ABR), segment loading, buffering, etc., so the measured speed in this test reflects exactly how the stream works in real HLS conditions. - test launch button.
After starting the test will work for some time
and having finished its work will give you the recommended server
The new test fully includes the possibilities of the old one — the network indicators match.
Additionally, it conducts an HLS test.
You can accept the test recommendation, go to your user account (UA) in the Settings section and select the recommended server. Then you must update the playlist in the player!
¶ You can launch your internet speed test to our servers from your user account
To do this, in your user account, go to the settings and press the test start button
¶ Conclusion
If there is still no suitable server, and you don't want to connect via cable, then unfortunately, our service is not suitable for your internet.
What to do? First of all, try to fight with the internet provider, if nothing comes out of it, then change the provider (or our service). Truly, the provider will definitely send you away if you prove your tests with our form to him. But it turns out that using speedtest you can check the internet beyond the provider's network.
To do this, switch the speedtest to Single mode
and press Change Server
in the search window insert, for example, Deutsche Telekom (or Paris (for example, Paris Orange)).
and in the results that appeared, choose, for example, Berlin.
Press the start of check button
and wait.
After the test operation, I got such a result.
And this is a test made within the provider's network right away.
Beautiful numbers, compared to the test on Berlin, but our servers, unfortunately, are not within our providers' networks, so beautiful numbers are just a fiction.
You can argue with such tests beyond the provider's network in a dispute with him.
